8:00 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
PRESENTATION: The Digital Divide
How Canada’s Digitalization Efforts Are Struggling to Meet Demand
9:30 am
INDUSTRY EXPERT: AI POWERED CX
Building Your AI-Powered Strategy for CX Transformations in 2025
10:00 am
SPEED NETWORKING! MAKE MEANINGFUL CONNECTIONS
10:30 am
CX LEADERS SESSION: AUGMENTED INTELLIGENCE
Why Technology and Employees Must Join Forces for Operational Efficiency
11:00 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
PRESENTATION: ENHANCING GOVERNMENT IT SERVICES THROUGH COMMUNITY-CENTRIC STRATEGIES
Adopt Community-centric Approach to Strategic Planning, Considering Demographic Shifts
11:30 am
CUSTOMER ENGAGEMENT FROM BOOMERS TO GEN Z
Rethink Customer Contact to Drive Cross-Generational Engagement
12:00 pm
FIRESIDE:
Delivering an Integrated CX Experience to Support Business Investment in Municipalities
12:00 pm
PRESENTATION: AGILE PRODUCT PLANNING
Adapt Product Strategies to Meet Evolving Customer Needs and Technological Advancements While Maintaining Operational Efficiency.
12:30 pm
NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
1:30 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
2:00 pm
PRESENTATION: THE POWER OF CONNECTED DATA
Bring Siloed Data Together for Streamlined Actionable Insights
2:00 pm
CASE STUDY: PUBLIC CARE AND CHALLENGES
Face Challenges Head-on to Pave the way for Healthcare System
2:30 pm
PRESENTATION: THE IMPACT OF VIRTUAL REPLICA ON CITY INFRASTRUCTURE & UTILITIES
Chart a Path to Digital Transformation Using Digital Twins for Acute Predictive Analysis
2:30 pm
PRESENTATION: The Path to Improved Outcomes and Engagement
Building an Empathetic Healthcare System for Public
3:00 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:30 pm
SPOTLIGHT: DIGITAL SERVICES
Assess Where Are You Spending Your “Tech Check” & Address the Complexities of a Digital Transformation
4:00 pm
FIRESIDE: DESIGNING WITH EMPATHY
How Customer Insights Build More Inclusive Service
4:30 pm
CLOSING COMMENTS FROM YOUR HOST
4:45 pm
EVENING RECEPTION: ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
5:45 pm