7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
KEYNOTE: IMPROVE SOCIAL OUTCOMES WITH PREDICTIVE AND PROACTIVE CASE MANAGEMENT
Transform Citizen Engagement to Enable Effortless CX Across the Entire Customer Journey
9:30 am
FIRESIDE: TRANSITIONING FROM A FUNDRAISING ORGANIZATION TO PRODUCT CENTRIC ORGANIZATION
How To Leverage Innovation, Technology, And Human-Centered Design to Create New Ways for People to Engage with Generosity and Make a Tangible Impact.
10:00 am
INDUSTRY EXPERT: END-TO-END APPROACH TO TOTAL EXPERIENCE MANAGEMENT
Upgrading The Citizen Experience Through Team Mobilization, Operations Optimization, And Technology Innovation
10:30 am
ROUNDTABLES: DISCOVER THOUGHT-PROVOKING IDEAS
11:00 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
PRESENTATION: Future Delivery Models
How To Shape Up the Next Generation of Government Delivery
11:30 am
FIRESIDE: ASPIRATIONS AND EXPECTATIONS IN HEALTHCARE SYSTEM
Nothing About Me, Without Me – Shaping the Future Healthcare System
12:00 pm
FIRESIDE: NAVIGATING THE STORM WITH EFFECTIVE STRATEGIES FOR CRISIS COMMUNICATION
How To Enhance Transparency, Foster Trust, And Improve Service Delivery.
12:30 pm
NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
1:30 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
2:00 pm
PANEL: BRAND POWER
Deliver Value to Your Customers & Donors Through an Effective Brand and Communication Strategy
2:30 pm
FIRESIDE: ELEVATING CX THROUGH PEOPLE-CENTRIC LEADERSHIP
How To Communicate the Vision and Purpose Behind Change
3:00 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:30 pm
UNPANEL: REAL VALUES AND TAKEAWAYS – BY AUDIENCE FOR AUDIENCE SESSION OF YOUR INTEREST?
4:00 pm
CLOSING COMMENTS FROM YOUR HOST
4:15 pm