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Genesys is a global leader in AI-powered customer experience (CX) solutions, helping organizations—including public sector agencies—enhance engagement, streamline operations, and deliver seamless, personalized service across all channels—phone, chat, email, and digital. For the Public Sector, Genesys provides secure, cloud-based and AI-driven contact center solutions that enable government agencies to:
- Enhance efficiency with automation and AI-powered self-service
- Support secure, compliant, and scalable solutions for government needs
- Empower agents with real-time insights and workforce optimization tools