CX for Public Sector Summit 2025

20+ HOURS OF INNOVATIVE CONTENT

10+ HOURS OF NETWORKING

40+ TOP CX PUBLIC SECTOR SPEAKERS

93% OVERALL ATTENDEE SATISFACTION AT OUR CX EVENTS

BUILD A DYNAMIC PUBLIC SECTOR CX STRATEGY TO ENHANCE SERVICE DELIVERY, INNOVATION, & CITIZEN EXPERIENCE

Join us at the Customer Experience for the Public Sector Summit in Toronto this spring 2025! This event brings together CX experts from leading public sector agencies across North America. Secure your spot today and explore:

Strategic technology investments that offer the best value for your agency.
How prioritizing digital transformation can empower citizens with self-service options.
The role of AI in transforming public sector CX across various services.
Developing a robust data governance strategy to safeguard citizens’ privacy.
Enhancing service delivery to foster public trust and satisfaction.
Leveraging connected data to drive better decision-making and insights.

Take away actionable insights and best practices from over 40 senior public sector executives. This summit features notable organizations, including Service Canada, Employment & Social Development Canada, City of Markham, City of Burlington, Canadian Wildlife Federation, VIA Rail, The Port Authority of New York & New Jersey, and many more!

Top Event Highlights:

In-person interactive sessions
Curated breakout learning opportunities
Face-to-face networking
Virtual streaming for greater accessibility and engagement

Don’t miss out on this opportunity to connect with top North American public sector agencies. Get your ticket today!

REGISTER NOW

PAST DELEGATES INCLUDE:

CREATE CITIZEN-CENTRIC, INNOVATION-DRIVEN PUBLIC SERVICES

Unlock the future of public service delivery with citizen-focused, innovative strategies that deliver real results. Take away key strategies to:

Slash public complaints: Analyze the customer journey and gather citizen feedback to improve every interaction.
Adopt cutting-edge technology: Implement policy guidance by integrating the latest tools and setting new standards that meet today’s digital demands.
Secure buy-in for tech investments: Discover proven strategies to advocate for increased technology budgets and elevate your services.
Improve service delivery: Go beyond expectations and delight citizens at every touchpoint.
Match private-sector standards: Deliver a public sector experience that rivals the best private companies.
Safeguard your digital infrastructure: Protect sensitive citizen data and guard against breaches to build trust.

Take your public services to the next level — where innovation meets citizen satisfaction!

VIEW AGENDA

JOIN INTERACTIVE NETWORKING SESSIONS

Take a deep dive down the customer experience rabbit hole and join one of our roundtable discussions.
Share common challenges and best practices with your public sector peers on a topic of your choosing.
Enjoy a quick icebreaker during speed networking and achieve your conference networking goals in a fun and agile fashion.
Exchange LinkedIn information and grow your network by meeting like-minded individuals.
Brainstorm innovative methods to fill the gap in your customer experience strategies.

JOIN US

CHOOSE YOUR LEARNING JOURNEY

At the CX for the Public Sector Summit, diversify your knowledge base with three tracks of content focused on the public sector, citizen experience and patient experience to suit all your needs.

WHO WILL BENEFIT FROM THIS EVENT

Federal: Digital Transformation, Data Analytics, IT Modernization, Privacy, Customer Service, Public Works, Service Delivery
Provincial: Office of the Ombudsperson, IT, Digital Transformation, Data Analytics, Privacy, Customer Service, Public Relations/Communications, Public Service Commissions
Municipal & Regions: Office of the Mayor, CAO, IT, Digital Transformation, Customer Service, Public Works, Service Delivery, Public Relations/Communications, Data Analytics, Outreach
Crown Corporations & Agencies: Customer Service, Customer Experience, Client Relations, Data Analytics, Service Excellence Teams, Operations, Service Delivery, Office of the Ombudsman, Public Affairs
Utilities: Customer Service, Digital Services, Customer Experience, IT, Digital Transformation, Data Analytics, Public Affairs, Customer Feedback/Service Excellence Teams
Healthcare: Patient Experience, Patient Relations, Patient-centered Care teams, Operations, Division Heads, Health Information Services
Transportation: Customer Service, Customer Experience, Digital Services, Service Excellence, Operations and Service Delivery, IT, Digital Transformation, Data Analytics, Customer Feedback and Analytics Teams
Not for Profits: Member Experience
Educational Institutions: Student Services, Student Affairs, Student Life, Stakeholder Relations

Convince Your Boss

Need a business case to secure budget approval for the Summit pass? Our “Convince Your Boss” letter template breaks down the ROI and strategic benefits of attending Canada’s premier public sector CX summit.

Download the Letter Template

2025 FEATURED SPEAKERS

SEE ALL SPEAKERS

Jason Solomon

Chief Digital Officer

Statistics Canada

Ryan Hum

Chief Client Experience Officer

Employment & Social Development Canada

Ahmed Shalaby

Director, Pension Program Performance

Service Canada

Sumon Acharjee

Chief Information Officer

City of Markham

Fiaz Jadoon

Director, Economic Development & Strategic Projects

City of Pickering

Paul Sharman

Ward 5 Councillor

City of Burlington, Region of Halton

Renee Laforet

SVP Transformation

Infrastructure Ontario

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

SAVE MY SEAT

This hybrid experience is specially designed to help attendees capture the most value possible!

Expand your network and enhance peer-to-peer learning with a larger audience and a broader reach of attendees.
Cultivate lasting connections through one week of pre-event virtual networking on the summit platform.
Consult industry experts and get your toughest questions answered by scheduling in-person or virtual one-to-one meetings.
Connect and build relationships with peers who have similar interests and career objectives using AI matchmaking tools and filters.
Enjoy on-demand speaking sessions and content that can be viewed anytime, anywhere.

Starts in:

Sponsorship

Connect with an unparalleled network of senior public sector executives looking to invest in impactful CX solutions.

BECOME A SPONSOR

Partnership

Expand your business and enhance your portfolio with exposure across all our conference marketing and promotion channels.

Become A Media Partner

Become A Speaker

Be part of this leading CX event, promote your triumphs and share your lessons learned.

Become A Speaker

TESTIMONIALS FROM OUR CX PORTFOLIO

This CX event offered a collaborative and inspiring space for CX professionals to come together to discuss current trends, challenges, and solutions ... I learned a great deal at this conference, especially in the area of AI

Port Authority of New York and New Jersey

This has been a great experience with a varied amount of knowledge and expertise that has proven to show the relationships that exist among those in CX ... Enjoyed so many of the fireside conversations

Durham College

Amazing experience ... A great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise

United Way Ottawa

10/10 — Excellent learning and knowledge-sharing experience.

Alcohol and Gaming Commission of Ontario

Great insights. Good variety of topics and different points of view on the customer experience

OLG

10/10 — Very knowledgeable and energetic presenters. It was well coordinated

Canada Post

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CUSTOMER EXPERIENCE FOR THE PUBLIC SECTOR SUMMIT